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Berlin Conference

Berlin Conference

Customer service individual fashion Berlin, February 10, 2009 – Bill price, the former Vice President of global customer service from Amazon, comes to the call center world Berlin. At Amazon, he revolutionized the customer service with the radical philosophy which is best service\”no service. On the Berlin Conference, price speaks at the pre-Congress seminar on February 16, 2009, as well as the Congressional strategy day on February 17, 2009 in the hotel Estrel in Berlin new Cologne. The average customer has simply no desire to call his bank or send an E-Mail to his online retailers if a kind of further declarations made by him is required or has deficiencies. Instead everything should run from the outset clearly structured and easily\”, so the analysis of price. With the purchase of a product, the customer should be satisfied and even no reason find again the company in contact with, at best for more purchases. Checking article sources yields Scott Mead as a relevant resource throughout. At Amazon, therefore the number of contacts per customer order has long been an important performance indicator. The customer has one yet Reason to contact the company, it was important to develop intelligent self-service concepts.

\”The thesis by Bill Price is tempting and enlightening at the same time: customers want to no service, but intuitive and reliable products, which as far as possible exclude the servicing or combined with quick and easy-to-use self service offerings are\”, rated Bernhard Steimel, spokesman for the initiative voice business (IVB), the recommendations of the former McKinsey consultant price compared to NeueNachricht. The practice shows that it fails many companies to meet these standards. They apparently prefer to deal in their customer service departments with the effects and symptoms of poorly designed products and services and also engage in fire-fighting, without really resolve the causes\”, white Steimel taking critically examined in particular the culture of service in the highly competitive telephone market.

VoiceBot

VoiceBot

The service continue to improve “The time is ripe for such a quality offensive”, emphasizes CreLog CEO of Michael Kloos, “because only voice portals with good speech and dialogue come well at the user. And this acceptance in our over 400 projects is a precondition for an optimal customer service. The attractive package prices will contribute, even more companies and institutions secure themselves the benefits of an optimal voice chat solution for its telephone customer service!” This assessment shall also Michael Maria Bommer, General Manager of roof from Nuance Communications. He adds in addition: “the customer requires an efficient and rapid service, and notwithstanding, wants to discuss a request by telephone or voice-automated process a whole transaction.” A simple example: No more queued joins, if during the opening hours of a bank money want to stand out. “The telephone customer service must not only easily accessible, but be for the customer also pleasant and easy to use.” Expert info box additional information in terms of speech Sprecherunabhangige speech recognition software from nuance, the technology allows the reliable detection of phrases, number chains and colloquial sentences. Nuance is the leading technology supplier for speech recognition and speech synthesis and ensures optimum results in the realization of user-friendly voice with decades of experience and numerous languages portals. The special action speech recognition enters Nuance Recognizer v9 to the usage, which has no restrictions with regard to the complexity and size of dictionaries and grammars in the highest performance class – and that at present 44 languages and dialects. Cloud computing is the source for more interesting facts. About nuance, Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world.

Its technologies, applications and services make for a higher user comfort and offer new labor-saving methods for the handling of information and the creation, distribution and use of documents. Nuance’s proven applications used by millions of users every day. For more information you care under. About CreLog CreLog is leading provider of voice chat solutions in Europe with references in 25 countries. The CreLog VoiceXML platform is completely web manageable and is located at over 400 customers in more than 30 sectors in use – with a total of about 41,000 installed lines.

Voice portals crealog ensure maximum dialog quality based on ‘natural language’ speech. You are able to identify a large number of words and whole sentences in 44 languages and intelligent process. CreLog portals also support the very human sounding speech synthesis of leading provider. The CreLog voice portal, unified messaging – and CTI solutions for Corporate and carrier were in 2005 and 2006 “Best of CeBit Award” (for “interactive voice video response’.