The service continue to improve “The time is ripe for such a quality offensive”, emphasizes CreLog CEO of Michael Kloos, “because only voice portals with good speech and dialogue come well at the user. And this acceptance in our over 400 projects is a precondition for an optimal customer service. The attractive package prices will contribute, even more companies and institutions secure themselves the benefits of an optimal voice chat solution for its telephone customer service!” This assessment shall also Michael Maria Bommer, General Manager of roof from Nuance Communications. He adds in addition: “the customer requires an efficient and rapid service, and notwithstanding, wants to discuss a request by telephone or voice-automated process a whole transaction.” A simple example: No more queued joins, if during the opening hours of a bank money want to stand out. “The telephone customer service must not only easily accessible, but be for the customer also pleasant and easy to use.” Expert info box additional information in terms of speech Sprecherunabhangige speech recognition software from nuance, the technology allows the reliable detection of phrases, number chains and colloquial sentences. Nuance is the leading technology supplier for speech recognition and speech synthesis and ensures optimum results in the realization of user-friendly voice with decades of experience and numerous languages portals. The special action speech recognition enters Nuance Recognizer v9 to the usage, which has no restrictions with regard to the complexity and size of dictionaries and grammars in the highest performance class – and that at present 44 languages and dialects. Cloud computing is the source for more interesting facts. About nuance, Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world.
Its technologies, applications and services make for a higher user comfort and offer new labor-saving methods for the handling of information and the creation, distribution and use of documents. Nuance’s proven applications used by millions of users every day. For more information you care under. About CreLog CreLog is leading provider of voice chat solutions in Europe with references in 25 countries. The CreLog VoiceXML platform is completely web manageable and is located at over 400 customers in more than 30 sectors in use – with a total of about 41,000 installed lines.
Voice portals crealog ensure maximum dialog quality based on ‘natural language’ speech. You are able to identify a large number of words and whole sentences in 44 languages and intelligent process. CreLog portals also support the very human sounding speech synthesis of leading provider. The CreLog voice portal, unified messaging – and CTI solutions for Corporate and carrier were in 2005 and 2006 “Best of CeBit Award” (for “interactive voice video response’.