is defined by outsourcing the management or daily execution of a business function for an external service provider. The company will transfer part subcontractor administrative and operational control to the subcontractor, so that it can do its work away from the normal relationship of the subcontractors and their customers. Outsourcing also involves a considerable degree of two-way exchange of information, coordination and confidence. Hiring an outside firm is not necessarily outsourcing. Organizations that offer these services feel that outsourcing requires the transfer of corporate responsibility for managing a portion of the business. In theory, this portion should not be critical for the functioning of the company, but the practice often indicated otherwise. Many companies hire specialized companies working as subcontractors for ordering the administration of the areas most conducive to this.These can be found in computing, human resources, asset management and real estate and accounting. Many companies also outsource technical support to users and telephone call management, manufacturing and engineering. In short, outsourcing is characterized by expertise not inherent to the core of the contracting organization. Overhead costs are usually less service if they are outsourced, allowing many businesses, from services to consumer goods, shut down their own departments of customer relationships and outsourced to third parties. The logical consequence of these decisions was the outsourcing companies in countries with lower labor costs, often called offshoring trend. Because of this demand, the call centers customer service have increased in India, Pakistan, Philippines, Chile, Uruguay, Canada and even the Caribbean.Many companies, like Dell and AT T Wireless have achieved a certain notoriety for their decisions to use resources in India and Pakistan for its technical and customer service: one of the most frequent complaints is the possible problems of communication between customers and staff replacement. A related term is the outsourcing of tasks (out-tasking) to delegate a portion bounded strictly business to another business, typically through an annual or even shorter. This usually involves continued direct or indirect management of decision making, the contractor. The word outsourcing became widely known because of the growing number of technology companies in the early 90’s that were not large enough to maintain their own departments customer.In some cases these companies have hired technical writers to simplify the instructions for use of their products, order the key points of information, also have contacted employment agencies to find, train and recruit skilled workers who answer the calls . These employees work in call centers where the necessary information to assist customers was available in a computer system. In many cases, workers were not allowed to tell the client that does not work directly for the original company. In some cases, could not even identify with their real name.